The beds were very comfortable. We enjoyed our one bedroom suite with a kitchenette. The breakfast daily was great with a bit of variety change. Maurice and Ralph the shuttle drivers were the best. Leah at the bar was lovely.

Very few gluten free options. Shuttle for general public only ran from 4 pm to 10pm. As there were 2 shuttle vans and there could be more accommodations made to take clients downtown to Broadway.

The room was clean and that is the most important thing for us. Everything was in working order which we appreciated.

The staff that checked us in looked like she had a bad day and was borderline rude. Min we ask is at least a hello and a smile. If one does not like their job, it would be better if they work somewhere else that is not customer-facing. I am sure you will be able to figure out who was working at the desk, considering we checked in on Friday between 2-3PM.

The staff were absolutely amazing! Michelle at the front desk, Trish at the lobby bar....super friendly and helpful -- treated us like old friends. Rooms were spacious and had kitchenettes which (although we didn't use) was a great feature for longer term stays. Beds were very comfortable and shower had quick hot water with nice pressure. Hot breakfast every day with plenty of seating in the breakfast area was a treat, and plenty of underground parking with easy entry and exit for the rental car.

While the mattresses were super comfy, the pillows were quite flat so it would have been nicer to have better and firmer pillows. The AC in the room was a bit sporadic so it got a little warm while you were sleeping if it decided to not work for a while. And the location is excellent for anybody in the Vanderbilt / Midtown area for health service needs...but not really optimal for walking into downtown to enjoy Broadway. It's about two miles which is fine in 68 degrees and flat, not 90 degrees with some steep hills. Superb location away from the chaos of CMA Fest and Broadway as long as you have a car or willing to Uber each day.

The breakfast was delicious and the place where breakfast was served was beautiful and so was our room. It was extremely clean and decorated beautifully! My husband had eye surgery and couldn't drive so the hotel was very convenient for us. It was only 4 blocks from where he had surgery. We also had a great view of the Nashville sky line from our room! Our room had a kitchenette and very comfortable sitting area and a very comfortable king bed.

It was all great! One of the best hotels we have ever visited!

Clean and fresh bed, well-decorated room, and a good location away from the hustle and bustle of downtown Nashville.

The walls should be more soundproofed; I could hear the guest in the adjacent room snoring at night. Additionally, the breakfast options could be improved. I arrived before 9 am, but most of the options were already gone, even though breakfast ends at 9:30 am on weekdays.

This is a lovely hotel with a nice pool and great staff. The shuttle bus is great addition as it is a bit far from downtown.

The breakfast in my opinion was not good. The hot food just tasted like plastic and the waffles as well. It is a little bit for from broadway so we did end up spending a bit on Lyft and Uber to get where we wanted to go.

The breakfasts were great, lots to eat. My room didn't have a tub but the shower was clean. The shuttle was great. Want to go back and do some of the things I didn't have time for.

I tried to book an extra nights stay with event connect but was not able to. Somehow I ended up booking through Booking.com which turned out to be the biggest disaster ever. I will never use them again. Beware of Booking.com.

Great location to midtown Nashville, all staff super helpful and attentive. When our flight home was unexpectedly delayed for 5hours they allowed us to stay and use all the facilities whilst we waited. Nice buffet breakfast with good breakfast options to set you up for the day and you can take back up to your room if you wish. Rooms very comfortable and great size.

N/A

The location was within driving distance of downtown. The food was good. Not always hot but good. The staff serving food was excellent. Polite got what we needed and always smiling. Our room was great clean, comfortable, and quiet. The shower curtain wasn't long enough so we had to use our towels on the floor to mop up all the water. Only problem was that when we arrived the manager cancelled my reservations when I was mid air on a plane that I had paid for weeks prior. Everything was confirmed and paid for. I was never given an apology. That in my eyes is bad business and some one should take a course on customer service. If it wasnt for Daniel we would have no place to stay that evening. If provided excellent customer service and went above and beyond to help us. The sad thing is that he told his manager that he needed hime to stay to help figure out the problem and he chose to go home anyways.

the manager

A lovely place to stay, it's a little out of the city so you'll need a car or Uber to get there. Room was lovely, staff were very friendly. It has cooking facilities but we didn't use those.

The A/C was a little noisy. The hotel charges for parking, which really makes no sense given you can park on the street for free just outside.