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8.6

1,889 reviews

Crystalbrook Riley

Crystalbrook Riley

131-141 The Esplanade, Cairns, 4870, Australia

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Restaurant

Outdoor swimming pool

Free wifi

Room service

Fitness center

Streaming service (like Netflix)

Air conditioning

Crystalbrook Riley

Welcome to the luxurious Crystalbrook Riley, a dazzling 5-star jewel located right on the stunning Esplanade of Cairns, Queensland! With océan and mountain views that can turn any ordinary day into a postcard-perfect moment, this magnificent hotel is just 0.7mi from the vibrant city center, making it the ideal retreat for travelers seeking both relaxation and adventure. Enjoy breakfast with a view starting at just $154 per night, where every meal feels like a special occasion!

Dive into the summer vibes at the outdoor swimming pool, or unwind with a rejuvenating Spa/Wellness package that’s sure to melt away your worries. Whether you’re craving a delicious meal at the on-site restaurant or a cozy night in with room service and your favorite streaming shows, this hotel has everything you need to cater to your heart’s desires. And for those traveling with little ones, babysitting services are available, allowing parents to enjoy some well-deserved grown-up time!

With over 1,889 glowing reviews highlighting the friendly staff and exceptional service, Crystalbrook Riley is more than just a place to stay – it's an experience! Explore the beautiful surroundings with ease, thanks to the tour desk, or treat yourself to a massage and let your worries drift away. From its soundproof rooms to the stunning balcony views, every detail has been designed with your ultimate comfort in mind. Set the stage for your next holiday in paradise!

At Crystalbrook Riley, delightful culinary adventures await you at the innovative Paper Crane restaurant. Indulge your taste buds with Asian-inspired dishes that combine the freshest local ingredients with modern flair. Whether you're sharing a lively dinner with friends or enjoying a romantic meal for two, the chic ambiance and attentive service ensure that every dining experience is memorable. It's the perfect opportunity to unwind after a day of exploration—imagine sipping on a refreshing cocktail as the sun sets, casting golden hues over the water.

When you're ready to dive into relaxation, head over to the adults-only outdoor swimming pool, a serene spot that boasts stunning views. Lounge on a sunbed or take a refreshing dip to cool off while sipping on a tropical drink. This is your slice of paradise, where the only thing you need to worry about is how to make the most of your sun-soaked days. For those craving a bit of pampering, enlist in a rejuvenating spa treatment that promises to both relax and revitalize your spirits.

Ready for some adventure outside the hotel? The friendly team at the tour desk is eager to help you map out your Cairns escapades! From thrilling snorkeling expeditions on the Great Barrier Reef to tranquil walks along the Esplanade, an array of activities suited to all tastes lies just waiting for you. With Crystalbrook Riley as your home base, your vacation will be filled with fun memories, delightful flavors, and exquisite views that will leave you longing for your next visit to this breathtaking Queensland escape.

Closest airports

Cairns International Airport

2.4mi

Most popular amenities

Spa/Wellness packages

Restaurant

Outdoor swimming pool

Free wifi

Room service

Fitness center

Streaming service (like Netflix)

Air conditioning

Bar

Tour desk

Soundproof rooms

24-hour front desk

Ocean view

Mountain view

Non-smoking rooms

Wheelchair accessible

Beach chairs/Loungers

Landmark view

Elevator

Garden

Upper floors accessible by elevator

Free toiletries

Balcony

Soundproof

Rooms

Show 7 photos

Family, 2 King, Sea View

2 King Size Beds

690 sqft

Balcony

x8

+

x4

More details

Family Sea is 689 square feet and includes 2 king-size beds 150-183 width plus balcony, extra beds on demand, and slippers.

Show 7 photos

Family, 2 King, Urban View

2 King Size Beds

690 sqft

Balcony

x8

+

x4

More details

Family Urban is 689 square feet and includes 2 king-size beds 150-183 width plus balcony, extra beds on demand, and slippers.

Show 8 photos

Family, 2 Twin, Sea View

1 Twin Bed

690 sqft

Balcony

Minibar

Flat-screen TV

Refrigerator

+

More details

The Family Sea rooms come with two interconnecting bedrooms, spacious twin balconies, two bathrooms with rainforest showers, air-conditioning and blackout blinds.

Show 8 photos

Suite

1 Queen Size Bed

745 sqft

Balcony

Minibar

Flat-screen TV

Refrigerator

x4

+

x3

More details

The suites boast a spacious balcony, separate bedroom and lounge area, fold-out Double Sofa, Separate Bath & Shower, air conditioning and blackout blinds.

Family Room with City View - Urban in Crystalbrook Riley

Show 7 photos

Family, King, Urban View

2 Twin Beds

1 King Size Bed

65 sqft

Mountain view

City view

Private Bathroom

Balcony

x6

+

x4

More details

Enjoy stunning city views from this spacious 689 sqft family room featuring 2 twin beds, 1 king size bed, a balcony, and soundproof walls. Accommodating 6 adults and 4 children, it's perfect for a family getaway in the heart of the city.

King Room with Panoramic Sea View in Crystalbrook Riley

Show 8 photos

King Room, Panoramic Sea View

1 King Size Bed

325 sqft

Ocean view

Landmark view

Private Bathroom

Minibar

+

More details

Indulge in the luxurious King Room with breathtaking panoramic sea views, 323 sqft of space, and a comfortable king size bed. Enjoy the soundproof, air-conditioned room with a private bathroom and ocean views on the upper levels.

King Room with Sea View in Crystalbrook Riley

Show 9 photos

King Room, Sea View

1 King Size Bed

30 sqft

Ocean view

Private Bathroom

Balcony

Minibar

x3

+

More details

Indulge in luxury with our King Room offering a breathtaking sea view, spacious 344 sqft layout, and accommodating up to 3 adults and 2 children. Enjoy the comforts of a king size bed, private balcony, and soundproof bliss.

Family Room in Crystalbrook Riley

Show 7 photos

Family

2 Twin Beds

1 King Size Bed

690 sqft

Private Bathroom

Balcony

Minibar

Coffee machine

x4

+

x3

More details

Spacious 689 sqft Family Room with 2 Twin beds, 1 King size bed, balcony, and soundproofing. Accommodates 6 adults and 4 children, with air conditioning and free toiletries.

Family Room with Sea View in Crystalbrook Riley

Show 8 photos

Family, King, Sea View

2 Twin Beds

1 King Size Bed

65 sqft

Ocean view

Private Bathroom

Balcony

Minibar

x6

+

x4

More details

Our spacious 689 sqft Family Room with Sea View accommodates 6 adults and 4 children, featuring a balcony, ocean view, air conditioning, and soundproofing for a comfortable stay.

Show 8 photos

Family, Sea View

1 Twin Bed

2 King Size Beds

690 sqft

Balcony

Minibar

Flat-screen TV

Refrigerator

+

More details

The Family Sea rooms come with two interconnecting bedrooms, spacious twin balconies, two bathrooms with rainforest showers, air-conditioning and blackout blinds.

Show 3 photos

Panoramic, Panoramic Sea View

1 King Size Bed

345 sqft

x4

+

x3

More details

Panoramic Sea is 344 square feet and includes a king-size bed 150-183 width plus safe, bathrobes, and slippers.

Room - 2 Double

2 Double Beds

Flat-screen TV

+

More details

Double Or Twin Standard includes 2 double beds 131-150 width plus living room, satellite tv , cable tv, and hairdryer.

Guest reviews

8.6

1,889 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇦🇺

Shazza

8.2

August 2023

The pool, the wall length windows

Curtains didn't block out all of the sunlight. Sheets were loud. Mattress protector was stained

🇦🇺

Caroline

8.2

August 2023

Loved the bright fresh appearance of the hotel. It was very clean and the facilities were good. Great staff, very friendly and approachable. Loved our coffee machine in the room - mugs instead of cups would be good in the rooms.

Our room (106) was directly above what sounded like the swimming pool pump, and there was a constant 24/7 thudding noise. On day one the maid let herself into our room without knocking as we were getting changed and were naked - VERY embarrassing!! It was reported to the front desk. Disappointing that people still insist on reserving sunbeds and then disappearing for hours, this needs to be addressed by staff so that there are sunbeds for all guests.

🇬🇧

Sally

10

May 2022

We didn’t have the breakfast. We paid too much as we stayed several night and should of received the crystalbrook discount as I am a member. But we paid $295 per night, but should of paid $265. and we’re quoted $72 for breakfast. We could of had a rise and shine and paid $40 for two of us for breakfast.

The hotel i-pad was not charged. This is how the hotel communicates so it was a poor oversight. The tablets around the hotel had different details. Saying Roccos could only be booked on Mondays for the tasting menu, when it can be booked everyday

🇦🇺

Sean

8.2

August 2023

Provided 2 single beds for couple and 1 child

🇺🇸

Amber

9.1

August 2023

The view from the room was fantastic! The location was fantastic! Close enough to walk to everything but far enough to not be in the middle of all the hubbub and chaos. Nice pool but we were there over school holiday and there were lots of kids being kids and not being considerate of others...but it's a family resort so...

No "Do not Disturb" signs for the door. :-( We were told that to save the environment the room would only be serviced every 3rd day and that was fine by us...but they came in the first day and moved all our stuff...didn't leave fresh towels...And when we asked the front desk about it, we were told they don't have do not disturb signs and said they would make a note that we didn't want the room serviced and would call when/if we needed anything...they still came in! And then left all the lights on!

🇦🇺

Samuel

8.2

September 2023

The property is well located, on the esplanade but away from the noisy Shangri-La end. Being reasonably new, facilities are fresh and modern. The pool is large with sand and inflatable pool toys. The room was large with lovely views of the water (when it didn’t look like a swamp).

There is a general vibe that the staff (mostly Italian) don’t want to be there, and customer service levels are lacking. Breakfast was inedible, with new and inexperienced staff having a terrible time trying to get things organised. Muddy’s Cafe next door is a much better idea for breakfast. The room was serviced each day but with no attention to detail, especially in the bathroom. The massage therapist’s level of English was very poor which was a shame because after having spent hundreds of dollars, she was unable to explain to me sufficiently about the products being used (which were very nice). Staff at Rocco unfortunately require personal hygiene attention to detail.

🇧🇪

Tom

10

April 2023

Very impressive and large hotel with a great holiday vibe Beautiful pool area with 3 pools, lots of chairs, a little sand area, wonderful bar next to it for drinks and food We had a room with a terrace and beautiful sea view, which was very spacious and clean, very comfortable bed Super friendly staff Multiple available restaurants, all integrated nicely in the hotel's great atmosphere Very good location near the beach Parking facilities available at the hotel, at an ok price Very clean, modern spa area, with lots of massage and therapy options

🇦🇺

Matt

8.2

October 2023

The room was a nice size, stylish, pool are is really good with various places to relax.

The service in Rocco was terrible, the waiter just wasn't interested, there was a page missing from the wine list, after 5 times requesting another list or if there was a page missing, he just wasn't agreeing with me he kept saying no there is no page missing, finally we got a new list so we could order a bottle of champagne. (Champagne and sparkling wine page missing) Topped our own champagne and then wine all night, had to ask for plates to be cleared. Other crew just walk past the table without any attempts to top wines, clear plates, order more food except one nice your lady.

🇦🇺

Sara

9.1

August 2023

Riley is a highly recommended location for a luxury stay in Cairns. We booked a Panoramic Sea Room and was originally assigned to the second floor in the tower. The photos display a bath, which was not in this particular room. We called reception and were easily reallocated to a room with the bath. The room was larger and boasted even more amazing views of the sea and Cairns, so be sure to confirm the room details and view upon check-in as both rooms are categorised the same online. The styling of the resort is modern and functional, with lots of power points, adaptable lighting and filtered water. The pools are fantastic, as well as the pool bar with generous food portions and great drinks.

We didn't like leaving! Room service for breakfast would have been welcomed - just snacks and dinner offered for in room dining.

🇦🇺

Christine

9.1

July 2023

I had mobility issues and had a very comfortable stay. The staff were amazing, especially Liam who went out of his way to bring a self-made ice pack to my room. The French staff (the husband and wife team) were very quick witted and on the ball. The pool side service was great and the QR codes worked well. It would be good to be able to room charge via QR code instead of multiple individual transactions. More umbrellas for shade options would be good, especially if the couches are reserved for conference attendees who didn't use them .. I had a very comfortable stay and if I'm in Cairns again, I'd definitely stay again.

* On arrival, neither the ac or phone in my room were working, but they were promptly rectified. * I was advised I didn't need to make a booking for drinks at Rocco, but it is highly recommended you do. It is very busy, especially on weekends with locals and tourists from other hotels. * For some reason restaurant wasn't open for dinner during my stay. *Suggestion: guests need to be able to order a coffee/tea via QR code poolside and via room service.

Points of Interest Around Crystalbrook Riley

Attractions

Cairns Aquarium

0.2mi

Michaelmas Cay

0.3mi

Cairns Esplanade Lagoon

0.4mi

Great Barrier Reef

0.5mi

Green Island

0.6mi

Rusty's Markets

0.6mi

Cairns Botanic Gardens

1.9mi

Centenary Lakes

1.9mi

Barron Gorge National Park

11.1mi

Kuranda

11.3mi

Australian Butterfly Sanctuary

11.5mi

Hartley's Crocodile Adventures

13.7mi

Lake Barrine

24.5mi

Atherton Tablelands

24.5mi

Granite Gorge Nature Park

29.3mi

Restaurants

Paper Crane

Cuisines

  • 0
  • Asian

Ambiances

  • Modern

Pools

Location

  • Outdoor

Features

  • With view

Age restrictions

  • Adults only

Availability

  • All season

Amenities of Crystalbrook Riley

Spa/Wellness packages

Restaurant

Outdoor swimming pool

Free wifi

Room service

Fitness center

Streaming service (like Netflix)

Air conditioning

Bar

Tour desk

Soundproof rooms

24-hour front desk

Ocean view

Mountain view

Non-smoking rooms

Wheelchair accessible

Beach chairs/Loungers

Landmark view

Elevator

Garden

Upper floors accessible by elevator

Free toiletries

Balcony

Soundproof

Stay rules - Crystalbrook Riley

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Crystalbrook Riley

At what times are check-in and check-out at Crystalbrook Riley?

When you book a stay at Crystalbrook Riley, you can access your room from 02:00 PM and should leave by 11:00 AM.

Is free parking available at Crystalbrook Riley?

Yes, there is parking available at Crystalbrook Riley. You can use the public parking located nearby. Please note that parking charges may apply.

What's the nightly rate at Crystalbrook Riley?

The base rate at Crystalbrook Riley is approximately $154. Be informed that this can vary depending on your room choice and booking dates. Enter dates for a tailored price.

What are the room types available at Crystalbrook Riley?

The hotel offers a variety of rooms including Deluxe Sea View, Executive, Oceanfront View, and Standard rooms, all accommodating 1 adult and featuring non-smoking policy. Room sizes range from 323 sqft for King Rooms with Panoramic Sea View to 743 sqft for Suites. Bed options include King size, Twin, and Sofa Bed, with occupancy ranging from 1 adult to 6 adults and 4 children in the Family Room with City View - Urban. Some rooms also offer Pool or Sea Views.

What is there to do in Crystalbrook Riley?

Guests at Crystalbrook Riley hotel can indulge in a variety of leisure amenities during their stay. They can dine at the on-site restaurant, Paper Crane, offering modern ambiance and Asian cuisine. The outdoor swimming pool with an adult-only restriction provides a perfect space to relax while enjoying views. Additionally, they can make use of the spa and wellness packages, as well as the hot tub and fitness center for a relaxing and rejuvenating experience. The hotel's beach chairs and loungers provide an ideal way to soak up the sun, and the 24-hour front desk and room service cater to the convenience of the guests. With these amenities, guests have plenty of options to enjoy and unwind during their stay at Crystalbrook Riley.

Is there a swimming pool at Crystalbrook Riley?

The hotel has an outdoor pool with a view, available to all guests year-round. However, it has an age restriction and is limited to adults only.

Are there restaurants located within Crystalbrook Riley?

Yes, the hotel features an on-site restaurant called Paper Crane. The restaurant offers a modern ambiance and specializes in Asian cuisine. Therefore, the hotel does have a restaurant on site.

Can I use my credit card at Crystalbrook Riley?

Yes, you can use your credit card at Crystalbrook Riley. They accept JCB, Mastercard, Visa, American Express, and Eftpos. However, cash is not accepted as a form of payment.