Good harbour views Good size room. Great included breakfast. Lovely staff.

Loud annoying patrons of the pub outside the window until after midnight. Some clown on a motorbike reving the guts out of his bike at 230am when he missed a gear twice. Then the rubbish trucks from 430am onwards. The double glazed windows did not keep the noise out. Suggest triple glazed as a minimum. No parking "this time of year" as there is a food festival in the allotted car park. $5.30 per hour on the road outside but 1 hour maximum and then move to another for another hour until the 6pm to 830am free parking kicks in then $5.30 an hour max then a shift around the block and another $5 plus until check out time.

💝 🥰 Customs is a gorgeous old hotel with so much history and character … I seek out places like this when I travel: I have an aversion to soulless big modern hotels The location is insane … on the stunning harbour Salamanca was like … right there on the doorstep The bars, pubs cafes etc … all around you The ferry to MONA … just there … Busses to Port Arthur etc 2mins away UNBELIEVABLE bonus … set the alarm ⏰ for 2.30 to watch the 1st yacht come in .. a 2 min walk to Constitution… AND … all crews head to Customs for a beers after … what a hoot … awesome 😅⛵️⛵️⛵️ 😅 ☕️🥑🧀🍳😋 Breakfast was such a highlight … breakfast and coffee came with the booking: love that I loved the dining room and the staff who looked after me were fantastic… great staff 👏👏👏 Set the tone for a fab day exploring your gorgeous town Food in the restaurant was delish 💖 I LOVE Customs House & have told everyone about my experience Obviously… 🏆🥇 I want to return Thank you all staff for making my stay memorable 🩵

Honestly can’t think of anything 🤔💭

Location was fabulous we could walk everywhere

Believe it or not , the toilet paper was awful We never received the phone entry app we were told about even though when we brought it up the lady said she did it , she wasn’t apologetic at all ( Asian lady )

The hotel is placed in a great location, close to the sea side, Salamanca Place and the centre. Staff were very kind. The building is quite particular given its history and it is nice that its features have been maintained.

The restaurant was quite noisy in the evening - it was very busy - so it was difficult to talk. Also our room was quite dark, it would have required some more lights. We had to use the light in the bathroom in the evening to have some more light in the room. There were no ceiling lights over the bed and only one bed side lamp on one side which was not enough. .

Perfect little historic place filled with character and charm. We loved our stay, they said may be noisy in queen room above bar, well surprisingly, it was pretty quiet, had no problems at all. Small room but it’s all you needed, our view from the windows was Parliament House, the park and could see Salamanca place. The breakfast inclusion was amazing, great meal and lovely coffee. Bed super comfy, very clean and had everything you need in a room. Staff so friendly and restaurant staff always greeted you with smile and great service. We will definitely return.

Can’t fault it really, was the perfect stay for us.

I had a very nice room with a view of the parliament building. The room was large and spacious. They offer free breakfast at the restaurant. My room was above the bar so it was loud at night but they warned me about this serval times and noise doesn't bother me so it ended up being no issue and for the price I was very happy. the staff is helpful and everyone is very nice. Good location easy to walk to most places in Hobart and a very short walk to the tourist center where most tours pick up from.

Overall it was great. My one complaint would be breakfast it's served from 7AM on but most tours leave at 7AM or earlier so I wasn't able to take advantage. Also because it's sit down waiter service you can't just grab some food before you run out to catch a tour. But just factor that in. The hotel is also on a hill so people with mobility issues may have some issue but you can enter through the restaurant (if open) for a more mobility friendly entrance. Also there are a lot of steps as it's an old building so again this could be in issue for some people

The location is fantastic, staff are very friendly and helpful, the food in the restaurant was excellent, the pub is a great venue, live music. Our room was really quiet. We really enjoyed our stay.

We where in room 29 and the only negative thing I could say is it needs a bit of a freshen up. As a plumber I notice the bathrooms. The basin is cracked and needs replacing, the spout for the basin sprays water out and needs replacing, the toilet is old with a plastic seat and the whole suite needs replacing, the shower recess needs to be re-grouted and the shower door probably need replacing as it is not easy to open and close. I would also give the room a lick of paint.

Large rooms with wonderful views in a gorgeous historic building right on the water. The staff were professional and diligently made sure we had everything we needed. Delicious breakfasts cooked for us every morning. Easy walk up Murray St to great shopping. We loved being so close to the outdoor and hiking shops for topping up gear and supplies. Stroll to Salamanca, the museum and the MONA ferry. We were travelling as a couple and three young adults and booked a double room and the split level room across the hall from each other. Everyone had plenty of space and we all slept really well. Excellent value.

Loved everything.

Parking is the main issue during our stay. Asked for a parking spot around 4pm, arrived around 5pm and found a parking spot on the street closer than the one provided. The lady from the office refused to refund the reserved parking fee. As reserved parking space was available till 10:30am next morning, we moved our car to the reserved parking spot next day around 8am( street parking available till 8:30am) and found out the reserved parking spot was taken by the hotel staff. Although the staff came to move her car after we notified hotel, still not comfortable with the whole story.

Great old hotel with modern amenities. Amazing location with Parliament House across the street on one side and both Murray Street and Brooke Street Piers on the other,. Salamanca Markets a 1 min walk and less than 15 min in any direction to many places of interest including museums, galleries and Farm Gate Markets. Included breakfast was good and made it easy to have an early start. Staff were lovely and only too pleased to help if needed. We really enjoyed our stay.

There was very little to complain about ...however, we were put in a room with an accessible shower and tall toilet which had no hand rails. Also, we paid for parking (open air, across the street) and twice we had to ask reception to have the "boss" move his car so we could park. More of an inconvenience, really.