Excellent location close to all amenities Wonderful to be in walking distance to the harbour, museum and restaurants! Rooms were spotless and the cleaning staff were so accommodating when we were not ready to have our room cleaned they graciously said with a smile no problem we’ll come back later Always came back to a beautiful clean room!

The staff at the front desk were not always helpful Did not provide details regarding shuttle bus or were not helpful guiding us to local attractions Would have been lovely to receive details regarding all services hotel had to offer

Every thing was excellent, this was the single most gracious stay I’ve had in any property. Grounds, amenities and staff were top notch. We checked in early and were upgraded but the real impact was being allowed to extend our check out time, the day of checkout we got very disturbing news and had we not had the privacy of our room my wife and would of had to deal with it publicly, we were both very emotional and upset. I will only ever have good things to say our stay and we will be back as often as we can.

Can’t think of anything except maybe AC but fans are in the rooms. Our room was never uncomfortable due to temperature and cooled off very well at night with the windows open.

Location

Bed was old Pull out only decent for 1 person

Excellent location, close to many touristic attractions and to restaurants (e.g., just across the street there are 2 good restaurants), close to the harbor and 10 min walk from the final stop of BCferries final stop (ferry+bus), namely Victoria bus depot, to-from Vancouver. Friendly staff, very good value for money. Good wifi, coffee machine, free cookies and fridge in the room.

No basic breakfast (self service), had to order at restaurant, limited breakfast menu. Did not try, so cannot say whether it was good or bad.

Friendly staff. Lots of nice rooms in basement for entertainment- game room, pool table, pool. Pool a great temperature. Location was great- quiet street.

One window in bedroom would not close completely, and it would be nice if the TV had more channels/netflix sign-on ability. Nothing for my kid to watch in evenings. DVDs in game room were a nice touch, but there was literally nothing for kids. Also would be cool if there was an attempt at providing a breakfast snack or something.

The location is perfect - very close to the centre of the city and right next to the parliament buildings. Very easy to walk to all the main attractions, shopping areas and restaurants. We were upgraded to a studio suite from a guest room for free. The room was spacious, clean and comfortable. It had a small, well equipped kitchen including full size stove and fridge/freezer. The games room had pool and shuffleboard. And there were lots of jigsaw puzzles, books and dvds if it was raining.

The pool is in the basement so was a little dark. No chess set in the games room.

Nice location. Clean. Convenient. Quiet. Comfortable. Nice amenities. Overall - very nice accommodations.

We really liked your hotel. Would rate it outstanding across the board if not for below. The only issue we had was the inability to regulate the thermostat to set AC lower than 22C. We like to set it a bit lower (21C or 20C) when we go to sleep at night. So it was uncomfortable falling asleep without the room being a bit cooler. Please consider providing thermostat flexibility to 20C. Would like to stay there again on our next trip.

I like be the warm and retro vibe of the hotel. The staff are always nice and the location can’t be beat, close enough to walk all over downtown but not right on the noisy night strip. I was travelling with 2 friends and we wanted to economise and stayed 3 adults in a one bedroom with a pullout in the living room. Evan as a grown adult the pullout was very comfortable.

I love this place. It is my go to in Victoria.

The location was perfect for exploring Victoria - easily walkable to the downtown area and ferry terminals. The room was clean and comfortable. The studio suite was well equipped and perfect for a lengthy stay. The staff was all friendly and helpful. The hotel had an exceptional pool area - really clean and with locker rooms. The game room, billiard room and laundry room were also clean and easy to use.

No serious cons for this hotel. A swimsuit spinner dryer in the pool area or a retractable clothesline in the room would have been nice for wet swimsuits.

Location allowed me to walk throughout the downtown core, with a warm/safe place to come back to. Staff were excellent.. The room was welcoming, comfortable, clean... Very quiet, which is important to me.

I was surprise at your parking rate, which I found a quite high, considering its the middle of winter and not yet peak season... Also, there was a foul smell coming from the sink/drain... Not sure what can be done about that...