Friendly staff in hotel and at conviently located restaurant. This heritage property is most comfortable with an old world ambience in a great neighbourhood. Enjoyed lots of free coffee in lobby in the mornings and pleasant service by staff at all levels.

Smokers from both the pub and hotel hang out at a corner which was just below our window when we had an upstairs suite at the cottage ,so we had to close it at night to avoid loudish conversation. Also our room in the main hotel could have used an extra bedside table with lighting for convient reading.

Excellent location in lovely part of Victoria, near bay, museum, pask etc All staff were lovely, helpful and pleasant wifi free parking in centre was a great bonus the cafe/restaurant downstairs was great with private bay areas for small groups to be together the complimentary coffee in the morning was plentiful and excellent quality

The Inn rightly prides itself on its history and tradition. However if the heating system was updated e.g. with thermostats in each room, the old style could be maintained but at the same time be more comfortable and friendly to the environment. Instead of lots of tiny portions of milk, to reduce plastic, perhaps a different system could be thought of eg using a jug or flask?

This place is a historic landmark - lavish halls filled with antique, period furniture. Emily Carr lived the very end of her life here and the house where she grew up (now a museum) is right down the road. It's a little enchanted fragment of a richer, more elegant past. So close to Beacon Hill Park you can taste the open water and feel the closeness of nature. Ten minutes from the Museum and Legislature. Beautiful art all over the walls, friendly and helpful staff, lovely diner and pub underneath - it's a unique lens to see Victoria through. Must visit. Very special.

it's not wheel-chair accessible - which would be impossible to fix without a major re-vamp. it'd be extra special if it came with free breakfast but there is free coffee. No real constructive criticism.

Comfortable, clean, sunny room. Bed was very comfortable. Instant abundant hot water in the sink and shower. Staff was most pleasant and helpful, suggested (and found for us) a better room than I had originally booked. Excellent downtown location.

Room was a bit hot the first night, but slept OK by keeping the window wide open. Not clear if we could adjust the heat in any way--afraid to turn down the tap to the hot water radiator lest we screw something up. Might have helped if there were instructions in the room about how to control the heat?

My husband and I really enjoyed staying at this hotel. It had charm, an old world appeal but was impeccably clean and well maintained. Perfect for Victoria! The rooms were on the small size but were very quiet. I liked that although the rooms were small there were lounges in the common areas and on the balcony where you could sit. Although this hotel is not in the centre of Victoria it was only 7 minute walk from the Imperial hotel and was in a quiet, safe, residential area. I also liked that the pub and restaurant served great food and reasonably priced drinks.

It din't worry us but there is no lifts in this 3 storey hotel. However, the attendant on the counter offered to bring up the bags for us.

The location of the hotel was excellent, within easy walking distance of downtown Victoria. Flat wide footpaths, only a couple of blocks away from the harbour. We enjoyed walking around the area, lovely streets to walk through. We stayed in the Cottage attached to the Inn, it was a two bedroom, one bathroom cottage with large living room, dining room and kitchen with great facilities. We also had a parking space for our car. We were close to the Inn and could walk over for dinner in either the pub or the restaurant. Beds were very comfortable.

Would have been good to have washing machine / dryer available in the cottage.

Parking & wifi were included. Charming residential neighborhood. Room was freshly redecorated. Blackout curtains were effective. Breakfast hours were most of the morning so ok to sleep in. Food was tasty with free coffee refills.

No independent thermostat. Too much furniture in the room. No room safe. Suggest getting rid of mini fridge and chest of drawers. Mount TV on the wall or a narrow console. Add a power bar on the desk so devices can be plugged in without getting on hands and knees to reach only available outlet.

It was conveniently located and it had the charm of an over a hundred years old house with a very nice lobby. Also their optional breakfast was great!

Nothing. Just two observations: At first I didn’t like the fact there was no elevator in the property and no a.c in the room (and we stayed there during a hot week). However, climbing up the stairs was only difficult when we took our luggage to the room the first day . After that no problem. And regarding the no a.c there was a very nice and even cool wind at night so we opened the windows and that took care of the problem.

We had to check in very late and the person at reception was excellent. Process was seamless and she was very empathetic to our tiredness. The room was spotless and everything supplied was great. When we needed to store our bags, also very accommodating and helpful

Only issue was our room was across from staff "lunchroom/set up area". So at 7 am when they came into work it was not as quiet as I would have liked.

I think this place is a real gem. I've stayed a few times and their petite rooms are affordable and perfect for one (the room is big enough for two but the bed may not be, its a double rather than a queen). I love the quirky nature of this place with its uneven floors, stained glass, outside balcony on the second floor with a watchful eagle carving, and the antique feel with the wood paneling downstairs and in the corridors. The showers are great, coffee is there first thing, its a quiet neighbourhood yet very close to the city centre and the value can't be beat.

Other than the person smoking pot below my open window one night, everything was great!