Staff were very friendly upon arrival and also at breakfast. The room was clean and the bathroom was a good size. The spa facilities were excellent - full suite of what you would expect: sauna, steam room, large jacuzzi, pool and plenty of loungers. The quality of breakfast was to a high standard with a strong variety of cereals, fruits, hot plate and croissants. I didn't try the bar/lounge area but was told they provided similar meals to the restaurant with a more relaxed bar setting. It looked very welcoming - there was a TV showing sports and I would have tried if I hadn't of been going elsewhere into town. All in all I felt the experience was impressive for the price.

My biggest issue was the £50 deposit the staff informed me about on arrival (for damages, but can also be used to spend in the hotel bar/restaurant). I really don't see a need for this - most other hotels of this standard do not require it. I had to spend time at check out getting it back onto my card. I felt sorry for the staff member attempting to justify it to me ("you can spend this behind the bar tonight haha" - despite it being my money of course.) The spa area was very warm, I was sweating without having to go into the sauna. However other than this the area was to a very high standard. The gym had good facilities although not much space. If you can remove the need for a £50 deposit upon arrival, I would have hardly any negative points!

Check in was a bit of a lengthy process but other than that we had a great stay.

Checking in took ages as they couldn’t locate my full booking. When requesting a pillow from reception it took so long I had to call again, this was at 10pm and I was waiting to go to sleep. Breakfast for myself and my 13 year old cost £33 this seemed so incredibly expensive!!

Very friendly staff, super helpful. Regular size room, comfortable bed and full size toiletries available on the bathroom. We really enjoyed the swimming pool, sauna and steam room in the afternoon/evening. They give towels before you go in and there's toiletries available there too, ended up having a shower there before going up to the room. Didn't use the gym but appeared to be a nice one. Breakfast was alright and we were very happy that check out was at 12pm, which is rare to find and gave us a little more time to enjoy the leisure club.

Just a few of things we didn't like, we wanted to go for a swim in the morning before checking out (9am-11am) but it was almost impossible as there were so many people doing laps and the pool is not that big. My daughter slept on the sofa bed and she said it was not very comfortable. Also, two ladies from room service came knocking on our door whilst we were getting dressed around 8am and opened it straight away before we got the chance to answer. Guess they thought the room was empty (which they should make sure before opening the door), good thing I got to the door before they came in. But overall it was a good stay and we enjoyed our time here.

Room was perfect for us being on the ground floor, it was spotlessly clean, bed comfortable, pillows a little bit soft but ok. Food was very good, breakfast was all you could wish for & more. Evening meal was also very good, food was tasty & good selection, plus food was nice & hot. The staff were Welcoming, friendly & polite, nothing was too much trouble for them, can not praise them enough.

Our only complaint, was that after my Husband experience a fall, lack of Senior Management communication at anytime enquiring as to how he was feeling, which we found to be unacceptable & lacking on their part, even though they must have been aware of what had happened.

Very clean, comfortable and very well decorated rooms. Lovely soft mattress and huge double bed. Delicious breakfast buffet - possibly the best I have had! Great, clean swimming pool, sauna and steam room. Very friendly and helpful staff.

No standard uk socket by the bed and the usb charging ports built into the bedside lights did not always work. TV had the standard channels but when I logged into my apps like Iplayer it was unable to play them. The Youtube on the TV was very slow and glitchy - I think the tv issues may have been down to the speed of the internet? The swimming pool room was very hot - I was sweating just lying on the sunbed.

The breakfast had a great selection of hot and cold choices, they helped make my daughter have something separate as she’s a fussy eater. Upon checking in my daughter was given a goodie bag which she loved and then upon checking out she was given some sweets for our onward travels it’s really made her feel special. The bonus of using the swimming pool was also fun too. Staff were extremely friendly and helpful.

I didn’t like fact I would have been charged a £10 delivery fee for two drinks for our room - seems an expensive so we did t order any room service.

Nice and clean room, very cozy and quiet.

The hotel is great, the room was very cozy and clean. Quiet and lovely place. One remark I would like to make to the staff when checking in new customers. It would be good if they were more detailed when they want to take people's money. My personal experience is that I was informed on the day of booking that I would be charged a £50 deposit. This should be known at the time of booking. They then asked me if I wanted breakfast? I answered yes. The problem is that no one explained to me that the money for the breakfast will be deducted from the deposit. In other hotels, with a breakfast offer, a table is reserved, customers are not charged in advance. How they decided I would eat a £13 meal remains a mystery.

Jessica on reception was so friendly and welcoming, after a very long day of working at an outdoor show, she made our anniversary stay so much better by swapping us to a double room (only twins were available when we booked). She must have put a note of our anniversary on the system, as when we went for dinner, we were surprised with a glass of bubbly at the end of our meal by Matt in the restaurant! Such a wonderful touch! Matt in the Cast Iron Grill restaurant was such a great host. He was attentive, informative and gave us some amazing suggestions on wines to try. An unexpectedly personal and special night from a chain hotel! The room was spacious, clean and the bed was so comfortable. With lots of lighting options, fluffy feather pillows, a good shower and easy checkout, I will definitely be staying again.

The food was amazing in the Cast Iron Grill, but could be considered a tad expensive for some. They have a great variety of small plates, starters, mains, fish and steaks - but for a three course meal and a bottle of wine, you could easily spend much more than the cost of the room. Perhaps a wider selection with more affordable wines and some lower priced simple main courses might help bring the cost of a meal down. This being said, it all tasted delicious and we had a wonderful experience.

Room was located in a quiet, area, we arrived a little early but did not have to wait for access, there was a good choice for breakfast and the staff were very friendly and helpful. This is an annual trip and the third time we have visited this hotel.

Although clean furnishings are a little tired in the room. The shower was set very high ( presumably a tall person had been in previously) neither my husband or I could reach to adjust it to suit us better. Staff perhaps could rest to average after each occupancy?

I checked in 5 rooms and was dealt with by a lovely guy called Mark I believe. He was so friendly and efficient. I can honestly say it was the quickest and smoothest check in experience I have ever had.

The price of the rooms was so expensive. I know rooms are more expensive when there is an event on nearby such as Truckfest, which is what we were attending, but half the hotel rooms were not available due to renovation.