the hotel provided a more elevated experience than what I thought it would. the staff were excellent, the condition was modern, clean, spacious (in the main areas and the room). I felt like this is an exceptional value for the price. the hotel is located in a very walkable part of the city, easily accessible to public tranportation, resturants, and attractions

overall no complaints. of note the gym facilities are located in their sister hotel, around the corner. I did not end up using them as I was busy enough with vacation plans, but good to know if you are someone who frequents the gym during hotel stays

I cannot rave about Diego and the rest of the team at The Alex enough. From start to finish they were nothing but friendly and welcoming, and went above and beyond to make sure our stay was comfortable, including a personal email and call from Diego when our room was ready to check-in, and courtesy hot drinks from the cafe bar on check out for our morning around Dublin - completely unexpected but such a kind and memorable touch. The hotel is in a great location - close enough to all the action but the hotel itself is relaxed and quiet. The rooms are modern and very comfortable and had all the facilities you could possibly need for a night away. I had stayed at the Alex in February 2023 and had a great experience then (hence the return) but after this second experience, which again was fabulous, I will always look to stay at The Alex when I visit Dublin and will (and have!) recommended the hotel to others. Thank you to the whole team ⭐

Nothing

The check-in was super simple and after traveling for so long we needed super simple. The staff at the desk were always very friendly and helpful. The beds were absolutely the most comfortable beds (at a hotel) that I've ever slept on.

There were a couple cleanliness opportunities that I came across. When we went to use the water kettle in our room it had pieces of something in it. I tried washing it out, but never felt good enough about using it. The drains in the bathroom seemed to have an odor coming from them. When we used the shower the odor wasn't as bad, but when the shower had not been in use for a while there was definitely an odor that stayed in the bathroom. None of that was obviously a deal breaker for me, but I would say that does need some attention.

The location - the property - the people - this place is a gem for the price . The entire staff is incredible all the time

They didn’t provide enough towels and even when I asked for more (which they brought in seconds- it was fantastic ) when they cleaned the room we were down to 2 again. The didn’t vacuum the room all week. They said they change the sheet every three days and I don’t think they did all week. The shelves were dusty and the sink had a dirt “rim”. However - with all the said the place was still somehow clean.

I stay in Dublin regularly for work and when possible I stay at the Herbert. The location is very good for the AVIVA and just 5 min drive from St Stephens green. Rooms very comfortable and the staff are very good . The outstanding part here is the Breakfast. First thing in the morning looking out on Herbert Park but more importantly the Breakfast is what you always remember an Irish Breakfast to be...Haffners sausages and all... Too many Hotels closer to town do a semi streaky fatty or over cooked bacon and sausages with Herbs or the consistency of putty ...or mushrooms drowned in black pepper. Keep it up Herbert park.

We got a 1 bedroom suite and it was spacious and clean. We only used the executive room while waiting for our room to be ready and it was pretty and comfortable. The bathroom also was nice and clean for the most part which really takes the cake for me.

The closet space was a sad aspect. We needed to open up our suitcases (we have a baby) and required shelves for that. The shelves provided were not enough. There were seemingly moldy parts around the shower area which need to be maintained better.

The hotel has an amazing location and even more amazing staff! From our very late check in, trough the restaurant experience until our check out, everyone was very helpful and nice. The staff's attention is one of a kind. The whole ambiance in the hotel is very cosy and they have a great restaurant.

The room did not really have soundproofing, the doors are very loud and you can hear everything from the corridor or other rooms. But it's okay with earplugs or for good sleepers.

The rooms were fabulous, very modern and comfortable. The bathroom was very clean and pressure in the shower was great. The staff were very friendly and helpful

Only one thing I didn’t like, was there was a large party going on in the room next to us with speaker up full for most of the night. Called reception twice to complain. money paid to have a relaxing sleep, parties shouldn’t be allowed

Very friendly staff who could not have been more helpful. The hotel is in an amazing location and the rooms are gorgeous and spotless. Overall we were incredibly happy with our stay there.

We had rang ahead to see if they could offer gluten free dinner menu items and the staff said that the chef would be able to make us something. Unfortunately when we got there and asked for this the chef said they could not make anything for us which was disappointing but luckily there were many options for eating out in the area. Breakfast was a buffet with gluten free bread available so no issues there. Other than this the hotel can't be faulted and we would stay again despite this but just to be aware if you have such dietary requirements.

Hotels design was super pretty, hallways, lifts etc. The ladies at reception were so welcoming and lovely. The shower and bathroom were super clean. The room was very spacious and well designed. The fridge and all coffee treats available were a huge plus!

The bed and pillows was very uncomfortable, the room was a little dusty around the bed area. The window opened into a ducting unit which smelled when on. Parking was not at the property and cost an extra €40. Bar waiting staff was quite rude.