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+1-833-728-20412,277 reviews
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$13691 Fernhill Road, Queenstown, 9197, New Zealand
Reservations:
+1-833-728-20412,277 reviews
1/37
Skiing
Restaurant
Outdoor swimming pool
Free wifi
Fitness center
Sauna
Air conditioning
Kid-friendly buffet
Welcome to Heritage Queenstown, a beautifully appointed 4-star hotel nestled in the heart of Queenstown, New Zealand. Conveniently located just 1.1mi from the city center, this hotel offers breathtaking views of the stunning lake and surrounding mountains. With 2277 reviews, it's a favorite among travelers seeking comfort and luxury.
Guests at Heritage Queenstown can start their day with a delicious breakfast before heading out to enjoy the many amenities the hotel has to offer. From skiing in the winter to lounging by the outdoor swimming pool in the summer, there is something for everyone to enjoy. The hotel also provides free wifi, a sauna, a fitness center, and a kid-friendly buffet, making it an ideal choice for families.
Whether you're looking to relax in the sun on the terrace or explore the picturesque surroundings, Heritage Queenstown has everything you need for a memorable stay. With its lake views, comfortable rooms, and excellent service, this hotel is a top choice for travelers looking to experience the beauty of Queenstown in style.
After a day of exploring Queenstown, guests can unwind and enjoy a refreshing dip in one of the hotel's adult-only outdoor pools. Whether you want to bask in the sun on a lounger or swim laps with a view of the magnificent surrounding mountains, the pool area offers a peaceful retreat for adults looking to relax and rejuvenate. The serene atmosphere by the pool provides the perfect setting to unwind after a day of adventure in this beautiful region.
For dining options, guests can indulge in delicious meals at Restaurant #1, located right on-site at Heritage Queenstown. With a variety of culinary delights to choose from, guests can savor exquisite dishes paired with fine wines while taking in panoramic views of the picturesque lake and majestic mountains. The restaurant provides a perfect setting for intimate dinners or celebratory gatherings, ensuring a memorable dining experience for all guests during their stay at the hotel.
To make payments convenient and hassle-free, Heritage Queenstown accepts a variety of payment methods including Visa, Diners Club, JCB, American Express, Mastercard, Eftpos, and UnionPay. This diverse range of payment options ensures that guests can settle their bills with ease, allowing them to focus on making the most of their time exploring Queenstown and soaking in the luxury and comfort of the hotel. With excellent amenities, breathtaking views, and convenient payment options, Heritage Queenstown promises a delightful stay for travelers seeking a touch of luxury in the heart of this stunning destination.
Closest airports
Queenstown Airport
5miSkiing
Restaurant
Outdoor swimming pool
Free wifi
Fitness center
Sauna
Air conditioning
Kid-friendly buffet
Bar
Sun deck
Tour desk
Terrace
24-hour front desk
Lake view
Non-smoking rooms
Wheelchair accessible
Beach umbrellas
Beach chairs/Loungers
Kitchenware
Kitchenette
Elevator
Garden
Free toiletries
Balcony
Bathtub
Show 4 photos
Deluxe, King, Lake View
1 King Size Bed
355 sqft
Minibar
x6
+
x3
More details
Lakeview Deluxe Room is 355 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width plus hairdryer, tea and coffee making facilities , ironing set, and safe.
Show 3 photos
Suite, 2 Bedroom, Lake View
1 King Size Bed
1 Sofa Bed
945 sqft
Minibar
x8
+
x5
More details
Lakeview 2 Bedroom Suite is 947 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width plus a sofa bed plus extra beds on demand, hairdryer, tea and coffee making facilities , ironing set, safe, and bathrobes.
Show 3 photos
Suite, 2 Bedroom
1 King Size Bed
1 Sofa Bed
945 sqft
Minibar
x5
+
x4
More details
2 Bedroom Suite Non-Lakeview is 947 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width plus a sofa bed plus extra beds on demand, hairdryer, tea and coffee making facilities , ironing set, and safe.
Show 2 photos
Deluxe Executive, King
1 King Size Bed
430 sqft
Minibar
x6
+
x3
More details
Executive Deluxe Room Non-Lakeview is 431 square feet and includes either a king-size bed 150-183 width or 2 single beds 80-130 width plus hairdryer, tea and coffee making facilities , ironing set, and safe.
Show 4 photos
Deluxe, Lake View
1 Twin Bed
Balcony
x4
+
x3
More details
Deluxe Lake View
Show 4 photos
Studio Suite
475 sqft
Kitchenette
Balcony
Microwave
Flat-screen TV
+
More details
This spacious open plan suite offers a private balcony. It also includes an private bathroom with separate bath and shower and heated towel rails. The kitchenette is equipped with a microwave, dishwasher and a portable stovetop. Laundry facilities are provided.
Show 4 photos
Studio Suite, Lake View
475 sqft
Kitchenette
Balcony
Microwave
Flat-screen TV
+
More details
This spacious, open plan suite features a large private balcony offering lake views. It also offers an private bathroom with separate bath and shower and heated towel rails. The kitchenette includes a microwave, dishwasher and a portable stovetop. Laundry facilities are provided.
Show 4 photos
Studio Suite, 2 Bedroom
950 sqft
Kitchenette
Balcony
Microwave
Flat-screen TV
+
More details
Consisting of 2 interconnecting rooms, this open plan 2-bedroom suite provides a private balcony. It also includes an private bathroom with separate bath and shower and heated towel rails. The kitchenette is equipped with a microwave, dishwasher and a portable stovetop. Laundry facilities are provided.
Show 4 photos
Studio Suite, 2 Bedroom, Lake View
950 sqft
Kitchenette
Balcony
Microwave
Flat-screen TV
+
More details
Consisting of 2 interconnecting rooms, this open plan 2-bedroom suite offers a private balcony with lovely lake views. It also includes an private bathroom with separate bath and shower and heated towel rails. The kitchenette is equipped with a microwave, dishwasher and a portable stovetop. Laundry facilities are provided.
Show 4 photos
Studio Suite, 2 Twin
2 Twin Beds
1 Queen Size Bed
475 sqft
Private Bathroom
Kitchenette
Balcony
Bathtub
x3
+
More details
Show 4 photos
Studio Suite, 2 Twin, Lake View
2 Twin Beds
1 Queen Size Bed
475 sqft
Lake view
Private Bathroom
Kitchenette
Balcony
x3
+
More details
Show 4 photos
Executive, 2 Twin
1 Queen Size Bed
2 Twin Beds
430 sqft
Private Bathroom
Balcony
Bathtub
Flat-screen TV
x4
+
x3
More details
8.4
2,277 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇦🇺
Emma
8.2
February 2024
Check in with Xuan (I believe that was the spelling) was amazing, they were super friendly and super helpful with telling us about the local amenities of the hotel. As someone who works at a hotel themselves, I do like to take note on how other staff greet guests, Xuan was a prime example. Beds were very comfortable, rooms were a good size.
Internet was quite bad some nights, it would connect and then just not load anything, i called reception and they told me to just turn off my phone or forget the network, didn’t help. I believe the shower may have been leaking as every time we took a shower there would be a huge puddle all over the floor.
🇦🇺
Jeni
8.2
July 2024
For the price (we went in off season) this is a great choice for Queenstown. Close to town, about 15-20 mins walk down the hill and along the water, so it's in easy reach but still quiet and peaceful. We had a forest view room, but you can enjoy the stunning view of the lake from the top of the hill. The staff were lovely and accommodating. Nice to have a sauna and jacuzzi after a long day of walking/driving. Bed was super comfortable and powerful aircon/heating much appreciated.
As others have said, it's a bit dated, not so much the common areas but the rooms/bathroom. Perfectly serviceable though and we weren't there to stay in a hotel room all day. I would say the parking is a bit expensive - i agree with charging during peak season, but when the carpark is half empty it should be cheaper/free and just on a first come/first served basis. We also felt the food from the restaurant as room service was overpriced for what it was. Gym was a bit outdated and the jacuzzi was unavailable a fair amount due to cleaning. Others who have commented that the pool was cold - it's outdoor, what do you expect? All in all i think you get what you pay for with this hotel.
🇦🇺
M
8.2
August 2024
The beds were comfortable,.the room had some room to park your suitcade. A laundrette in the carpark. Although Perhaps should have been free for the price of the atay. The rooms were quiet. The cleaning ladies never missed a morning to service our room. They always restocked any bathroom products.
We have stayed 10 years ago, but finding the facilities are washed out and need an update. The breakfast was average, not the best quality. The dinner menu quite overpriced. Overall, there are so many places to stay that are newer and can choose elsewhere for the same money.ill be honest and will stay elsewhere.
🇦🇺
Clea
9.1
July 2024
Very comfortable hotel a short walk into Queenstown with very helpful and friendly staff. We had a 'forest view' studio suite with a kitchen which was perfect for our needs and great views of the mountains above the trees. Very comfortable beds The freshly made omelettes were lovely as was the bircher muesli and chia pudding cups. Nice selection of breads . Really though, the staff are very much a huge asset.
Some breakfast items were often close to inedible. The scrambled eggs, the sausages and the bacon. They'd be better off doing smaller amounts and replenishing them more often. The machine coffee just awful. Open the curtains at breakfast so everyone can enjoy that amazing view Definitely needs updating in some areas. That hideous enormous ancient dried floral arrangement on the wall at reception is well past it's used by date and needs burning. As does much of the 'art work' in the rooms. Updating small things would give it more of a contemporary, upmarket feel. The spa area is another area that could do with an update and attention to detail.
🇳🇿
Annie
9.1
July 2024
The executive Room size is huge with a sofa and desk. The spa , sauna, and heated pool made the ski trip more fun. The breakfast has enough choices to start the day. The locked dry room is handy to store ski gears. Walking distance to the centre. The hotel is a bit outdated but still in good condition. The price is acceptable. The welcoming staff made our stay memorable! Highly recommended!
The room has a bit smell when we first walked in. I believe it’s because it has not been used for a bit. Once we open the windows it is fine. So it does not affect our stay at all.
🇳🇿
Sian
8.2
August 2024
Beautiful outlook and big generous sized rooms which were well equipped with everything you would need. Front of house staff were super lovely and loved the kids journals & drink vouchers etc. Nice walk into town and with lots of construction and road works centrally it was nice to be away from that.
Floor quite cold in our room on lower level. Need underfloor heating for the tiled areas and the bathroom needs a facelift. Just quote old and dated. Pool area a nice idea but again the room and decor was super dated and a bit tired. Still pleasant enough to use the facilities.
🇳🇿
Jacqueline
10
August 2024
A special mention goes to the leadership team/senior management Agata Kurdziel, who went above and beyond to make our stay memorable. She provided us with a personalised letter upon our arrival, which was a heartfelt and thoughtful gesture that truly brightened our day. This small yet significant touch made us feel incredibly special and appreciated. Our room was spacious, clean, and offered every comfort we could wish for. The service throughout our stay was exceptional. The breakfast team are warm and welcoming ("service with a smile"). Thank you, team.
Our immediate arrival (reception) did not go as smoothly as we had hoped, but senior leadership quickly turned things around.
🇳🇿
Jasmine
9.1
August 2024
The beds were SO cozy! The rooms clean & spacious, modern. The service was outstanding from every worker we encountered, the view from hotel was breath taking and only a 5min drive into the town if even that. The pool, sauna and gym were amazing to have there, room service was mostly yummy & fast! and last but not least they accomodated to a late check out request the night before!
The eggs at breakfast weren’t the best and I’m not even that fussy of a person, no microwave in rooms, the spa was being cleaned the morning we wanted to use it :( and only other thing was there was no creamy sauce for the pasta we ordered at room service (it was like plain pasta with some olive oil maybe but they said it was a cream sauce) still yum/edible
🇦🇺
Peter
10
September 2024
An amazing hotel with an amazing view of the surrounding area. You wake up to the view of water with snow capped mountains behind. Secure underground parking is available with drying areas for all of your snow gear. All meals served in their restraint could not be faulted.
Something we did not mind but would concern some people is that it is located a little way out of town and if you wish to walk it is a long steep hill to get back to the hotel. Especially if you have been in town shopping or out for a meal and a drink.
🇦🇺
Belinda
8.2
August 2023
We were in a inward facing room, so didn't get the view of the lake and the mountains but that was ok as we did ski everyday and only used the room during evening/night time. The hotel is close to the city, easy reachable with a car and for the fit ones, easy to walk to town as well if one likes a 20-30 min walk.
Restaurant was rather expensive. Breakfast had only a mall option of either continental ($29) or all buffet (35?). The bar did serve coffee and a mini croissant but otherwise one had to get the buffet option. I would be great to have a la carte breakfast for those ones who don't normally eat a whole buffet but still like to enjoy some breakfast.
Attractions
Queenstown Gardens
0.9miSkyline Queenstown
0.9miOdyssey Sensory Maze Queenstown
0.9miLake Wakatipu
0.9miKiwi Birdlife Park
1miQueenstown Hill
1.4miKawarau Suspension Bridge
4.9miJack’s Point Golf Course
5.5miCoronet Peak
9miKawarau River
10.6miThe Remarkables
12.1miShotover River
20.9miRouteburn Track
28.4miFiordland National Park
30.9miMirror Lakes
30.9miAttractions
Queenstown Gardens
0.9miSkyline Queenstown
0.9miOdyssey Sensory Maze Queenstown
0.9miLake Wakatipu
0.9miKiwi Birdlife Park
1miQueenstown Hill
1.4miKawarau Suspension Bridge
4.9miJack’s Point Golf Course
5.5miCoronet Peak
9miKawarau River
10.6miThe Remarkables
12.1miShotover River
20.9miRouteburn Track
28.4miFiordland National Park
30.9miMirror Lakes
30.9miAirports
Queenstown Airport
5miLocation
Age restrictions
Availability
Skiing
Restaurant
Outdoor swimming pool
Free wifi
Fitness center
Sauna
Air conditioning
Kid-friendly buffet
Bar
Sun deck
Tour desk
Terrace
24-hour front desk
Lake view
Non-smoking rooms
Wheelchair accessible
Beach umbrellas
Beach chairs/Loungers
Kitchenware
Kitchenette
Elevator
Garden
Free toiletries
Balcony
Bathtub
Accessibility
Wheelchair accessible
Activities
Cycling
Skiing
Bathroom
Bathrobe
Bathtub
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Dry cleaning
Laundry
Entertainment & Family Services
Board games/Puzzles
Food & Drink
Bar
Coffee house on site
Fruit
Kid-friendly buffet
Kids' meals
Restaurant
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Tour desk
General
Air conditioning
Carpeted
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Heating
Hypoallergenic room available
Interconnecting room(s) available
Non-smoking rooms
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Electric kettle
Kitchenette
Kitchenware
Microwave
Refrigerator
Stovetop
Toaster
Washing machine
Living Area
Desk
Dining area
Sitting area
Sofa
Media & Technology
Cable channels
CD player
DVD player
Flat-screen TV
Radio
Satellite channels
Telephone
TV
Outdoors
Balcony
Garden
Outdoor furniture
Sun deck
Terrace
Parking
Parking On Site
Private Parking
Physical distancing
Cashless payment available
Room Amenities
Fold-up bed
Iron
Sofa bed
Safety & security
CCTV in common areas
Fire extinguishers
Key card access
Safe
Smoke alarms
Safety features
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness
Fitness center
Outdoor swimming pool
Sauna
Transportation
Shuttle service
View
Lake view
Pets are not allowed.
WiFi is available in the hotel rooms and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Private parking is available on site (reservation is not needed) and costs NZD 15 per day.
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 14 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Visa,
Diners Club,
Mastercard,
American Express,
JCB,
Cash only,
Eftpos,
UnionPay
This property accepts cash.
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