Room was average for this type of hotel, however the bed and pillows and breakfast were excellent. The location and proximity to the heart of the City as well as the Weta experience, the All Black experience AND the Sky tower exceeded my expectations. Totally would stay there again and recommend to friends!

Check-in staff was great, however from that point on the staff at the front desk was less then helpful, especially when we had an issue with the room refrigerator. Concierge desk staff were great entire visit and aided us several times. Most importantly keeping safe and returning an item we had accidently left in the room!

Swimming pool and the Sky Tower is the reason why we always want to stay here and for the 3rd time, it doesnt disappoint. Not to mention the comfy beds and the cozy ambience.

I just find the staff not too friendly compared to the other hotels we've been in Auckland. Smile seems to be an expensive thing for them. Also the glass/windows at the pool area look like they haven't been cleaned in a while as well as everything in our room. If only I had a Glass Cleaner spray and microfabric, it would be satisfying to make it nice and shiny lol. The bar fridge was also struggles to open and the aircon makes an annoying sound! Was about to mention it to the front desk upon checkout but she didnt even bother to ask me how's my stay. Reception people dont really feel welcoming to be honest! Regardless of this, we still enjoyed our stay and actually looking into booking again for Valentines but this time we will stay longer just to have longer time in the pool :)

the room was absolutely GORGEOUS. The hotel as well had so much atmosphere and culture with the restaurants and breakfast buffet. You really are getting your moneys worth staying here especially if you're looking for that boujee girls weekend kinda experience. When we walked in we were just SHOCKED with the beauty of the hotel it was absolutely beautiful! location is really good too and its easy access for ubers as well HAHAH nah a great place honestly!

just people that were staying there were disruptive in the lobbies and hallways on our floor but thats obviously not the hotels fault haha so nothing bad hotel wise, just people wise haha :)

Our stay at The Grand by SkyCity was perfect. We were a family group of 3 adults (parents and grown-up daughter) sharing a twin room with 2 double beds. The room was immaculate with a very smart bathroom with bath and a separate shower. We were on the 18th floor and had a good view of the nearby blocks and the street below. The staff were all friendly and very helpful. Breakfast was delicious with a huge range of hot and cold buffet options. There is one thing that made our stay at The Grand by SkyCity exceptional though and that is the fact that the hotel kindly let us check in to our room at 7.30am when we arrived from the airport, even though the official check in time was 3.00pm. That made a huge difference as we were able to shower and change in your fresh clothes after 30 hours of travel from the UK and we were very grateful.

Nothing. It was perfect.

Excellent customer service throughout 👏. Loved the pool, spa, and gym 🏋️‍♀️. Great breakfast selection at the Terrance restaurant. The location was central and close to everything. Comfortable bed and total blackout room when sleeping and excellent noise canceling. It is well recommended, and I will definitely be returning to stay.

We stayed at the Grand and I found that the toilet space is quite small. Our room wasn't cleaned properly, the floor was dirty, the kettle and cups were dusty, and the room smelt uncleaned. Our room view was of other building roofs, which was a bit sad to see. We know for next time to request a room with actual city views. Everything else was great. Just the cleaning of the room and the view.

Thank you so much to the team for making my birthday weekend one to remember and so special. We had a complimentary room upgrade to a Harbour View room which was amazing. There was 2x small bottles of champagne waiting in the room upon check in and even a birthday card too. It was the best weekend and our first weekend away in 4 years. Staff were friendly and helpful and the room was clean and tidy and bed was super comfy. We had dinner at the Metita restaurant down in the lobby and it was insane, the best food I think I have ever eaten! I can't wait to come back again already :) THANK YOU!

nothing! Everything was amazing :)

Really friendly and helpful staff. Room was clean and comfortable and refreshed daily by cleaning staff. Right in the heart of the CBD so able to walk every where/get around easily. We had a beautiful view of the city higher up on level 14. Easy check in/out system. Nice gym/pool/sauna facilities.

The elevators were in maintenance which there were signs about apologising for the inconvenience, however with only 2 lifts running and it being a Friday/Saturday the lift waits could be a good 10/15 mins and could get really packed and overloaded when in peak times. Only downfall about this visit tho and I’m sure once the third lift has been fixed it’ll be a lot better.

Nice, very clean modern rooms. Great city view and handy having chrome cast on the tv. Loved having the bath. The hotel is beautiful. Loved the gym, pool, spa and sauna set up. The location is great as it’s close to Queen street and lots of great dining options. Plus a great view of the Sky Tower from the hotel.

The lifts took a long time as one of them is being upgraded. That wasn’t a big deal but when we went to use the stairs we didn’t realise until we were many floors down that the doors are all locked and you can’t get in even with the key card so we were quite stuck. Luckily we found a staff member who was able to let us back in. This was very frustrating though not being able to use the stairs. Also no guest laundry so we had to use the laundromat across the road. Both machines were faulty and it took ages to get one load complete. The gluten free and dairy free options were extremely limited for in room dining and the buffet breakfast. The buffet breakfast restaurant was stunning but it was disappointing there wasn’t much I could actually eat.

Enjoyed the stay, starting with a great check in experience, room well presented, clean and comfortable, staff friendly and professional, great facilities across the Sky City complex and a short walk onto Queens Street and some other nice places too. Overall, we worth it for us as we were going to the theatre, only 5 mins walk away and we used one of the restaurants which was nice too.

For the price paid, the rooms are showing some signs of tiredness (scuffs on the paint, loose and bent shelf in our room), but we could overlook this as there was everything we needed, and the team were spot on all the time.

We’ve stayed at the Grand multiple times and the staff are always very friendly and polite. Rooms are very clean and room service is quick and prompt. The location is very convenient and practical especially local to restaurants, bars and the casino if that’s your vibe. The ground floor has a spa and dine dining restaurant which is excellent.

My only con about the room we stayed in was that the bathroom door is a swing in door which always hit into the shower door. This was a pain when we used the shower or tried to get out of the bathroom as it always clashed.