We arrived early and were able to park at the hotel, however the parking isn't plentiful so luck is a factor. Price of parking we felt was fair however and the car park is secure. The hotel was easily accessible and well presented. Any staff interactions were pleasant and professional. Room was simple and well presented, everything needed for an overnight stay was provided, and there was plenty of room to move about. Breakfast was plentiful and tasted great.

Not really a 'dislike' but little things not worth complaining about, but maybe the hotel could look at. - Our room door needed to be pulled tight closed, and on occasion, we returned to the room and found we hadn't closed the door properly, and it could be opened without the key card.mayne worth having a notice to remind you to pull the door tight? - Toilet roll holder was loose on the wall. Screw needed to be tightened. Nothing major but just some you think may have been seen to. - No wash cloth in bathroom - The TV guide was wiped from the tv. We went channel hopping to find something to watch.

Substantial breakfast, eggs cooked to order, cold meats and cheeses were fresh and appealing, as were the pastries and fresh fruit. The staff in the restaurant were friendly, helpful and seemed to be enjoying their jobs. The restaurant is also light and airy. We had dinner in the restaurant on two nights out of the three of our stay. The meals were freshly made and of high quality, again served by friendly staff. What we particularly liked about this hotel is that it has a relaxed atmosphere and is not so big as to make it impersonal. Added to that, the staff throughout the hotel are extremely helpful. Reception staff were welcoming and always ready to provide information about the city, means of transport and places to visit. Overall, a most pleasant stay!

Reception staff were lovely, they allowed me to benefit from my hilton status when I linked my account to this booking (no points but still got breakfast which I'm grateful for), good location which allowed us to walk into town and also to an event we were attending in the evening. Room and bathroom were clean, wifi worked well.

The breakfast area isn't large enough to accommodate everyone. When we arrived we had to wait for a table to be freed up as all of them were busy, we then had to queue for the hot items (some of which ran out causing people to wait longer). The staff in the breakfast area were doing their best and working really hard but they could have done with an extra person and more tables

Location of hotel easy to find and close to all places we wanted to visit. Great for parking. Staff on arrival very efficient, helpful and friendly. Good length of time for breakfast, which had good choice of food and was very tasty. Were not pushed out at 10.00am but warned they were due to close if we needed more. Once again staff helpful and friendly. Bathroom a little tight but adequate.

A bottle of water in room would have been appreciated. Marks on side of fridge cupboard a bit unsightly. Definitely warm plates for breakfast food so it didn’t get cold too quickly. Very, very noisy door closure that caused disturbance with late comers at night.

Comfortable bed, helpful staff, lovely vegan breakfast (didn't like the mushrooms - no flavour- but the rest was great), Crabtree & Evelyn vegan toiletries, lovely fresh smell around the hotel and on the sheets (although this might irritate skin for some).

Quite expensive for what it was (compared to similar room standard in Moxy Plymouth). Poor choice of TV channels and no apparent way to connect to own Netflix/Prime/YouTube. Rooms located on relatively noisy ground floor - one between gym and toilets. Not much choice of teas in room - could have herbals. Terrible car park - so difficult to find the way in, too small, and once in to check for space, had to reverse most of way back out. Difficult to get to the hotel from busy city centre roads - took us a good half hour to find our way in, even when we could see where it was.

Warm friendly welcome, helpful reception staff whenever approached. Smooth lift. Spacious room, great storage space, lovely shower, pillows softer than any I have found before! Restaurant was quiet, reasonable range on offer for breakfast, but again friendly welcome from staff. Location is very convenient for train station and only 10 minutes walk into city centre.

Because my stay was over Christmas, the menu in the restaurant was more limited than probably available at other times. Though the food was still good !!

It was convenient for the station when we were stranded in Bristol following Storm Bert . It was a lovely warm welcome after a long day of travel and dressed for Christmas. Lovely staff and very helpful , clean room and comfortable, nice breakfast

Nothing really but we think that they were. Sight by surprise by the number of people also stranded so it was busy and the restaurant was a little stretched during busy period in the evening so paused taking food orders . However we did get served and food was fine . Staff apologised for inconvenience too.

The welcome by reception was lovely very friendly and helpful. We were too early for our check in but we could leave our bags so we could explore. The rooms were very clean bright and spacious, big bathroom with towels and amenities. Breakfast was very nice lots of choice, breads, cereal, fruit and cooked breakfast and hot and cold drinks.The hotel smelled so clean which j commented on a few times.

We had twin beds which were comfortable but made a loud creaking noise when you moved.

Comfortable room; minimal noise from outside room; good view over park at rear of hotel. Staff were all welcoming and helpful. Breakfast food was of decent quality - both the cooked breakfast and the fruit and cereals.

Queue to access restaurant for breakfast on the second day of my stay was lengthy; there were very, very few spare seats inside the restaurant . More disappointingly - given the size of the restaurant - was the disjointed layout for the various breakfast items; cereal containers some distance from cereal bowls and coffee machines X2 were too close to each other so that when a queue built up only ONE coffee machine could be approached. ALSO coffee machines were 'tucked into" one corner so that creating more than one queue was close to Impossible

Good location, nice and clean. Friendly staff

Disappointed with our breakfast experience on the Sunday morning, although the small amount of food we managed to find was tasty, the dining room was completely overwhelmed with the volume of people. Staff did their best but couldn’t cope. Food ran out. Our room was cold on arrival we contacted staff who came up to check heating controls. It did warm up on our 2nd day. A blanket in room would have been helpful/ we thought it too late to request one