We enjoyed our stay, the room was pleasant enough and the staff were very friendly and helpful.

Room was supposed to be garden view not the car park. Telephone in the room did not work Television did not work with hd Lost TV signal completely in the morning. The toaster's did not work at breakfast time and three staff could not solve the problem another guest switched them on meanwhile breakfast was getting cold. Only allowed one hour in swimming pool even though it was almost empty.

Lovely rooms and gorgeous food. Attentive staff.

Unclear information about the spa. We weren't informed you get only an hour's use, have to attend the spa to pre book and can only enter on the hour.

Everything

I did ask for flower petals in the shape of a heart and paid extra for it but didn’t get it.

Bed very comfortable and room spacious. Breakfast was great. Spa facilities great after the children left the area.

Towels that were provided in the room were dirty- old make up stains on them. Booked to use the spa for 5pm and there was a lot of children using the pool area jumping in and out the pool and with the lack of seats available at that time had to seat close to the pool area so kept getting splashed. However pool assistants were trying their best to ensure the floor was swept to reduce the risk of any falls from the puddles on the floor as a result from the children jumping in and out the pool and using the ice bucket.

We had a fantastic room which overlooked the Golf Course. Very large bed. The bathroom was amazing 👏 Large area with a separate hip bath, lovely shower and loo separate. Food in the hotel was very good too- had a lovely meal in the Charcoa restaurant in the evening. Would definitely stay again. It's a large sprawling hotel so something to bear in mind if you have mobility issues. A great stay thanks.

There was a power cut in the middle of the night which only bothered me as I sleep lightly. However security guys were checking corridors with torches and told us it was fine and would be restored soon which it was.

The facilities were great and the spa was fantastic.

The first room we were given (228) had stains on the bed so we had to be moved to 202

The hotel is lovely and so near to Durham!

The walls weren’t soundproof in the premier rooms as we could hear next door’s music and everything they were doing and saying all evening and morning (good job I took earplugs!) and the door lock was broken which we reported to reception but wasn’t fixed during our stay even though they promised they would fix it or move us. Otherwise it was a nice hotel with good facilities and the food in the pub on site was spot on.

The warm welcome, the professionalism . Clean beautiful bedrooms & ensuite facilities with good brand products supplied . The food was amazing 3 different venues to choose from . The bar and lounge area were very pleasant surroundings to enjoy a nice drink or quite reflecting time .

Unfortunately a member of the public in the spa, was very rude & telling us what we could or could not do while using the Spa facilities & made it quite clear that she was a paid member & not an overnight visitor. It was quite rude & uncomfortable . I did clarify this with a member of the Spa staff who dealt with the matter accordingly and assured me we were free to use the facilities without feeling we weren’t able too.

The treehouse we stayed in was amazing. Having a hot tub and sauna was a bonus and made you want to stay in the room all the time. The hotel is good that there’s a few places to eat and drink so plenty to do and see.

The one tiny downside of the hotel, and this is only nit picking is the cleanliness. Our room was quite new but there was quite a lot of stains on the walls, the inside of the toilet doors completely covered in dust. I think the type of paint used just shows everything up whereas you probably wouldn’t notice half of it. Also the coffee pods in the room, we had a box full of decaf and vanilla pods and only 1 normal coffee pod, even after the first service of the room this wasn’t topped up so couldn’t have another coffee. Herbal teas limited also. We had waters in the room on arrival but after first service they didn’t put anymore in the room, with it being a very hot summers weekend you at least expect a top up of the waters included with the price of the treehouse rooms.

The room was large, view was wonderful. The shower had amazing water pressure and the bed was comfy. The staff were friendly & accommodating and the breakfast lush. The Bishop suite was brilliant for the event and catering on point.

Free WiFi wasn't the best BUT in a building as large and old as the Ramside it's difficult and it was free. Cost of the room went up on booking.com whilst I was booking which I think tainted my opinion of value as mentally I'm comparing what I thought I was getting for to what I paid. Compared to other Golf and Spa Hotels it's in the right price range.