We have stayed in this hotel before, after staying in other hotels on Broad Street. It's great advantage is that it is in a quiet square just off the main street which means that if you are staying at weekends you do not have to deal with rowdy drunken revellers at the entrance to the hotel! A spacious clean well-lit car park very close to the hotel. The bar proved to be a little oasis on a very packed saturday night in the city!

Everything was great. A very small criticism would be that every room we have stayed in has a heavy bulky chair in front of the wardrobe which is heavy and difficult to move and nowhere to re-locate it so it's difficult to access the cupboard and the safe - but it's a small matter.

Staff were very friendly/ welcoming and nothing was too much trouble, it was very clean. The room was warm however Ken ar reception was more than happy to help and put a fan in our room- he even turned it on for when we got back so the room was nice and cool! We stayed here yesterday 29/08/23 as we were seeing Peter Kay at the Utilita and I could not have picked a better hotel to stay in- close to venue and a good base for birmingham shopping! The breakfast was delicious and there was plenty of choice from cereal to full english, pancakes or waffles and pastries.

The room was very warm with no air con.

Fabulous location for simple easy access to the Utilita Arena, the Sea Life Centre, Lego Discovery. The shower had plenty of hot water and the shower head was an absolute torrent. Nice restaurant and bar area with 0% alcohol lager on tap. Great selection on the breakfast buffet and nice menu for the evening. Had the pixie one night that had loads of cheese and the sirloin was very tasty needing only light seasoning. Sea bass fillets were a delight. Great reception staff for checking in and out. Underground carpark was very handy.

The king size rooms are a bit tight when using a manual wheelchair. Although turning around was possible, it was a bit tricky. The shower was a step into with a grab handle inside but no fold down seat. The choice of TV channels was limited to perhaps 20 or so. Carpark access was tight especially the exit route. Only stairs access from the carpark so a bit of a roll up the exit ramp and around to the front.

great location for Brindley Place and access to the rest of Birmingham. friendly staff, nice bar and a restaurant that was easy to be seated at. room was very nice, everything you needed for a short stay, was very clean and I had a decent view over the city. The bed was very comfortable. discounted car park ticket too! the bar had a good selection of drinks.

the food in the hotel restaurant was ok, main disappointment was lack of healthy options. but then there is the rest of Brindley Place right on the doorstep so may have been worth testing those restaurants instead of opting for convenience (it was raining and I’d already been out all day!)

Great facilities. Very helpful staff. Car park (commercial) just round the corner -easy to use with credit card. Easy drop off guests and luggage from car. Quick walk to venue. Lovely breakfast. Spacious bar and restaurant. Well equipped gym. Convenient check in/out times (although we had to leave early).

Nothing. Property was fantastic. As regards info I spent ages researching car parks on line. It listed car park booking essential. I didn’t realise there was a large typical multi story car park just round the corner till I got there and asked. I hadn’t booked. Got in fine. Maybe in the Summer booking is essential. Off peak it could just say booking highly recommended. (Car parking cost seemed typical for any of those in the centre).

Hotel was excellent. Staff were lovely chek in and check out was very straight forward. Our room was very comfortable, spotlessly clean and a good size. We dined in the restaurant for dinner, the food and service was excellent. Breakfast was very good, the self service worked very well with plenty of choice of cooked and cold options available, with friendly staff on duty. Access from the underground car park into the hotel is good but there is no lift. Luggage drop off at the entrance is recommended.

The underground car park entrance and exit is very tight to manoeuvre a large SUV, however the individual car parking spaces are a generous size.

It’s a lovely hotel with modern facilities. It’s clean, comfortable and provides very good accommodation within a vibrant area of Birmingham - ideal for anyone visiting Symphony Hall, the Aquarium and other popular venues. our room wasn’t big but it was spacious enough for our needs without feeling cramped. The restaurant was a very pleasant surprise - modern but cosy and the food was excellent - we had dinner and breakfast and couldn’t fault it. The staff were superb and we were particularly impressed by Connor who made our experience that extra bit special. It was a pleasure to stay at this hotel and we would recommend it to anyone as well as booking again for ourselves.

The hotel was in a good position for where we planned to visit and the bar area was nice and welcoming. Room was fine and shower OK and toiletries etc. Hotel generally appeared clean and tidy.

We didn't find the mattress particularly comfortable and the pillows were too soft. Maybe we should have rung down to see if the pillows could be changed, but we only stayed one night. Breakfast was busy, but tables not cleared quickly enough of previous plates and cutlery. Everyone around us was having to move dirty plates etc. in order to sit down for their breakfast. Surprised we couldn't have room service for breakfast.

Hotel is in a fantastic location walking distance to all the restaurants. We booked here as we had tickets to a music concert at Symphony Hall which was 5 mins walk from Hotel. Car park under the hotel was also perfect ( booked via Just Park App ). Queen Bedroom was on 6 th floor and quiet , comfy with fridge. Breakfast was amazing so much choice , self service but everything from cold buffet with meats fruits yoghurts , cereals , porridge , bakery section and waffle maker , to hot cooked breakfast , omelettes etc. Staff on reception were very helpful and lovely . Impressed with the customer service .

Bedroom ensuite could do with an update with decor , looked worn , and smaller than expected for a queen double bedroom , but shower good .

The breakfast was very good although I would prefer if jams, cheese etc were not wrapped in plastic. The proximity to the ICC was excellent.

The rooms are very warm and we could not regulate the temperature as well as we would have liked. The window did not open wide enough to allow for better airflow. A dinner tray was left outside of one of the rooms late in the evening and not picked up by lunchtime the following day. It obstructed the corridor and was unsightly. There was no lift from the basement car park to the lobby or if there was we didn’t find it.