We were warmly greeted upon arrival and were given a free room upgrade! Our room was beautiful and spacious, lots of beautiful interiors , Penhaligon toiletries, teas, coffee, gorgeous cookies! There was nothing more we needed except we wished we’d booked a third night! We dined in the bistro restaurant that night, service was exceptional, nothing too much trouble. Our meals were delicious and the portion size and presentation was extremely good and generous. The lounge area was very comfortable and it was lovely to relax in there after our meal with our friends who were staying there also and have Brandys and cocktails. A great end to the night!

Absolutely nothing to dislike or complain about

The staff were amazing. The lounge was cosy and comfortable. The breakfast was excellent (try the smoked kippers). Dinner in the evening was exceptional. The rooms are comfortable and there is a high attention to detail. The location is perfect for Alnwick, Bamburgh, Holy Island etc… We stayed 4 nights (not 1), so we did meet almost all the staff.

Parking is by permit on the street but our car grounded out in the bays on the hotel side. We were able to park in the same street all 4 nights, but it wasn’t always easy to find a spot. Outside our room was a bright street light, which the roller blind didn’t keep out. The drapes in the bedroom could do with being heavier.

Stayed there for one night. Excellent place to stay. Very friendly staff. Room clean and tidy. Real comfortable bed (I’m fussy with the sheets on the bed) these were excellent, I slept well. Restaurant for Dinner and breakfast, food and service were excellent. You would think you were in a Michelin Star restaurant!

Nothing really. Had no major gripes. Some places are low for head room. But they had padded protection on those low areas. It honestly, it wasn’t an issue really. I really shouldn’t have mentioned it.

It is a fabulous building with lots of history and is decorated to an extremely high standard. The location is excellent, and parking just outside of the hotel is a bonus and very convenient. The staff are very welcoming and can not do enough to ensure your stay is as perfect as possible. The food is excellent quality and lots of variety and again the staff in the dining room where very friendly and accommodating. A huge shout out to the cleaning team as the whole building was immaculate. There was an issue while we were there, which I must say was out of the control of the staff. However, the management team dealt with it as quickly as possible and with empathy at how it had affected us. The issue was dealt with very professionally, so I have to give the management team 10 out of 10 for customer care. This is why I would not hesitate to stay there again and to recommend it to others.

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Regarding the rooms, meals and surroundings, faultless.

The only quibble we had was the drinks menu. You had orchard pig reveller cider on the menu but none in stock. Being cider drinkers, this was a big deal as we were forced to look at beers and we chose Moretti. When we ordered a second round, you only had one bottle left so we had to choose another beer! You would think that each day the cellar is checked and stocked properly and/or the menu is adjusted to suit.

The decor is beautiful, bed super comfy and the location is central but quiet. Breakfast was sensational and the staff were all an absolute delight to deal with.

The room was stifling hot (despite the radiators being off and it not being that hot a day/night), so a ceiling fan or plug in fan might be a good idea. Also, the network connection on the TV wasn’t working properly so the connection kept buffering when we were watching Prime Video which was annoying. The evening meal in the restaurant was absolutely delicious but quite expensive.

Words really fail me to explain how special this property was. The attention to every single detail was exquisite. I’m a professional organizer. My business is details. I’ve never seen anything like this. Everything - even the lights on the floor that automatically come on when you walk into the bathroom - was planned perfectly when this former convent was remodeled to make a sacred space for all its guests. There was even framed sheet music in the halls to, I assume, pay homage to the beautiful music that must’ve once graced the hallways. The staff was so warm and welcoming. The breakfast buffet was like something out of a Veranda magazine spread. The breakfast was delicious. At every turn in the hotel and the room itself, we were met with a delightful and unexpected experience. Who puts this much thought into a public space? The Cookie Jar does. You made our once-in-a-lifetime trip unforgettable.

I dare anyone to find anything wrong with this property! That would be like someone not loving Betty White. Or puppies. It’s not possible.

The property was well presented and very clean, it had everything we needed. The staff were exceptional, nothing was too much trouble, they went above and beyond to make our stay rememberable. Stayed for my partners 40th birthday and I’m happy to say he thoroughly loved it and has had the best stay, everything was as described on their website. Would definitely Come back for another amazing stay, highly recommended if you’re ever coming to Alnwick, this is definitely the place to stay, Thank you.

Nothing

Room was very well presented and immaculate. The king size bed was very comfortable. The breakfast was superb produce, with an excellent selection on the menu. Staff were very helpful and friendly.

Only thing I could fault was our room was very warm even with the radiator tuned off so had to open the window to cool the room. The window opened onto the main street at the front of the Hotel so was quite noisy on the morning due to building work being carried out next door.

Beautiful hotel with some serious attention to detail on the amenities. The bed was soft, penhaligon bathroom items, coffee press in the room and the tub is a great way to relax. Unfortunately we had a bit of a crisis after dining in the restaurant (not related) 06/10/24 and the staff acted very professionally and compassionately. Intentionally vague for consideration of my partner. Please pass on our appreciation for the kindness shown to the staff.

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